compatibility page
Support Code 2113 / paper information mismatch: Meaning and Safe Fixes
Plain-English lookup page for Support Code 2113 / paper information mismatch, with safe first checks, buying cautions, stop warnings, and official support references.
Quick answer
Canon 2113 commonly means the printer's registered paper information conflicts with the print job. Start with reversible checks, capture the exact model and wording, and verify the model-specific support page before buying parts.
Before you buy
Use these checks to avoid the most common wrong-part detours.
- Do not buy ink or cartridges for a paper-information warning.
- Do not replace tray sensors before checking registration settings.
- Use the model manual for supported paper combinations.
Step 1
What this code usually means
Canon 2113 commonly means the printer's registered paper information conflicts with the print job.
The likely bucket is paper information, cassette, or rear-tray mismatch. That bucket is a starting point, not a substitute for the exact model manual.
Step 2
Safe first checks
Work through the lowest-risk checks first. Stop before service-mode resets, chip bypasses, unsupported disassembly, or repeated cleaning cycles.
- Confirm the tray or cassette selected by the job.
- Register the loaded paper size/type on the printer if prompted.
- Adjust paper guides.
- Retry with a basic document.
Step 3
Stop warnings
These are the points where a cheap-looking fix can become a damaged printer, leaked ink or toner, lost warranty path, or unsafe repair.
- Do not overfill the cassette.
- Do not use damp or curled paper.
- Pause if app settings are being overridden by print presets.
Support Code 2113 / paper information mismatch triage summary
| Signal | This page says | Buying posture |
|---|---|---|
| Risk | Low caution | Verify model and part category first. |
| Confidence | medium | Treat broad messages as triage, not diagnosis. |
| Category | Paper information, cassette, or rear-tray mismatch | Match the exact support page before ordering anything. |
FAQs
Should I buy a part for 2113 right away?
No. First match the exact model, the full display wording, and the official support path. Many codes are cleared by paper, queue, seating, or setup checks rather than a new part.
What should I write down before contacting support?
Record the printer brand, exact model, full error text, when it appears, what changed recently, and whether the printer can still print a local test or status page.
Official and reference sources
Official links are kept separate from affiliate links so you can verify compatibility and safety details.
- 1Canon printer support code manuals
Canon online manual entry point for support-code meanings and model-specific troubleshooting.
Independent troubleshooting note
Printer Fix Finder is independent and is not affiliated with Brother, HP, Epson, Canon, Microsoft, Apple, Amazon, retailers, manufacturers, or organizations mentioned unless explicitly stated.
Start with safe, reversible troubleshooting steps. Do not open electrical components, bypass safety mechanisms, or reset service counters unless the manufacturer instructs you to do so.
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