Printer tools
Printer Error Code Lookup
Match the exact Brother model, market and displayed message before following official checks. Unsupported codes receive an official-support path.
How this helps
A code or message is meaningful only in its model context. Enter the exact wording. Supported Brother US records cover drum and toner messages; unknown combinations do not inherit generic repair instructions.
Read the label before choosing a part
The model is not the cartridge number, serial number or Wi-Fi name. Keep every letter and suffix. If you cannot find it, use the manual path below.
Help identifying a printer modelInputs stay in this browser tab and are not stored or sent to analytics. Print uses your browser’s print / save as PDF dialog.
Supported messages
Replace Drum, Drum End Soon, Replace Toner, Toner Low and No Toner are scoped to the listed Brother US models. Their checks separate seating, consumable life and the post-replacement drum counter.
Other brands, numbers and unsupported models go to manufacturer support. Do not apply a reset sequence found for a similar-looking panel.
Keep a useful record for support
Write down the full model, market, displayed message, whether the part is old or new, and the outcome of each safe check. Do not post your serial number or network credentials publicly.
Sources and manuals
Read the original instructions and check the details for your printer.
- 1Brother HL-L2390DW reset drum counter support
Official Brother support instructions for resetting the drum counter after replacing the drum.
- 2Brother Replace Toner message support
Brother support guidance for Replace Toner, Toner Low, or Toner Ended messages after installing a toner cartridge.
Something doesn’t match your printer? Tell us which page and model. These guides are based on published documentation; they are not reports of hands-on repair tests.
A useful next read
Printer Part Finder
Enter your exact printer model, market, message and replacement history to follow safe checks before considering a compatible part.
Repair vs Replace Checker
Compare your repair quote and replacement costs under successful and unsuccessful repair scenarios, without invented probabilities or price cutoffs.